Terms of Service
Introduction
Welcome to Magic Story, owned and operated by Magine Studios, Inc., a Delaware Corporation. By accessing or using our website, app, or any of our services, you agree to the following terms and conditions ("Terms"). These Terms apply to all users of Magic Story and Magic Story+. Please read them carefully.
Account Registration
One Account Per User: Each individual user may create only one account. You are responsible for maintaining the security of your account and ensuring that your account information is accurate and up-to-date.
Password Security: We recommend creating a strong password to protect your account. Please keep your password confidential and notify us immediately of any unauthorized access.
Purchasing Products
Order Process: When purchasing a personalized Magic Story book, you will be prompted to provide details to customize the book, including the child’s name, likeness, and other details specific to the story. Once you complete the customization process, the order will proceed to production, and changes will not be possible.
Payment: We accept Visa, Mastercard, American Express, and PayPal for purchases made through our website or app. Payments are processed securely, and we do not store your payment information.
Shipping: We offer both standard and expedited shipping options. Standard shipping is free and takes 5-10 business days, while expedited shipping is available for $5 and takes 1-3 business days. Please note that all books are custom-printed on demand, with a 2-3 business day processing time. Due to the personalized nature of our products, we do not accept returns unless an item is defective or misprinted. Contact us within 7 days of receiving a damaged or incorrect item for assistance.
Subscription Services
Magic Story+ Benefits: A Magic Story+ subscription grants access to:
1 Monthly Credit: Redeemable for a personalized digital story each month (unused credits accumulate up to a maximum of 12 and will expire if the subscription is canceled).
Digital Library: Access to the complete library of Magic Story Classics (non-personalized stories) and music associated with various Magic Story titles.
Special Features: Additional app functionalities, including story narration.
30-Day Free Trial: When opting into Magic Story+ with an initial purchase, new subscribers can enjoy a 30-day free trial. During this period, you will receive the full benefits of Magic Story+. After 30 days, the subscription will automatically renew at the standard monthly rate of $14.99 unless canceled at least 24 hours before the end of the trial.
Billing: Magic Story+ is a monthly subscription service billed at $14.99 per month. Subscriptions automatically renew each month on the date corresponding to your initial purchase date. You will receive a notification when your monthly credit is available for redemption.
Cancellation: You may cancel Magic Story+ at any time through your account settings. To avoid charges for the next billing period, cancel at least 24 hours before your billing date. Upon cancellation, you will retain access to all previously downloaded personalized stories within the app but will lose access to any unused credits, the music library, and Magic Story Classics.
Intellectual Property
Magic Story Content: All content, including text, graphics, logos, images, and software, is the intellectual property of Magic Story. You are not permitted to reproduce, distribute, modify, or create derivative works from our content without express permission.
User Content: By uploading or submitting photos, avatars, or other content to Magic Story, you grant us a non-exclusive, royalty-free, worldwide license to use, modify, and display your content solely for purposes of providing and improving our services.
User Rights and Responsibilities
User Rights: As a Magic Story+ subscriber, you have access to our library of digital content, personalized story downloads, music, and app features, which include story narration and customization options.
User Responsibilities: You agree to use our services lawfully and responsibly. This includes not attempting to gain unauthorized access, disrupt service, or use the platform for purposes other than intended. Please report any issues or breaches of these Terms to support@magicstory.com.
Limitation of Liability
To the fullest extent permitted by law, Magic Story’s liability for any claims arising from your use of our services will be limited to the amount you have paid to us in the 12 months preceding the incident.
Privacy
Please refer to our Privacy Policy for information about how we collect, use, and share your personal information.
Governing Law
These Terms and any disputes arising from your use of Magic Story’s services will be governed by the laws of the state of California, USA, without regard to its conflict of law principles.
Amendments
We may amend these Terms at any time. If we make significant changes, we will notify you via email or through a notification on our website or app. Continued use of our services after changes are made constitutes your acceptance of the updated Terms.
Contact Information
For questions or support, please contact us at:
By email: support@maginestudios.com
By phone: (323) 814-7101